General Policies & Terms of Service

Terms and conditions may be subject to change due to rising cost or other factors at any time.

Safety

Keys and Alarm Systems

Most Lambert Cleaning customers leave a key to their home with us or in a hidden/secure location. We are very careful to protect each key and safeguard the entrusted access to your property. We assign each customer's keys with a security code and store them in a key safe. No personal identifying information is ever put on any key. If you have an alarm system, please give access instructions to Lambert Cleaning.

Employees

Our cleaning professionals are very important to us, and we are very serious about keeping them safe. Our professionals do not use ladders or move anything heavier than 35 lbs. These types of activities put our employees in danger of a fall or back injury. If you would like us to clean behind large appliances like a refrigerator, oven or sofa, please move it prior to our cleaning professionals' arrival so we may have access to the desired area.

Right to Refuse Service

Our team has the choice to leave upon arrival if the home is in extreme condition or our team feels unsafe/threatened and if there is any evidence of infestation that may cause harm/contamination to a future customer. If you book a service for a home that is not reasonable, such as cleaning up after a large party, our team may refuse service on the spot and you will forfeit your deposit and may be liable for a cancellation fee as deemed necessary based on the situation.

Bleach and Other Solutions

Lambert Cleaning uses bleach and other specialized cleaning solutions in homes and businesses, as required by the specific services provided. Clients should be aware that Lambert Cleaning is not responsible for any damage resulting from the use of these products. If alternative cleaning products are preferred, clients must request them at the time of booking their service.

For clients receiving soft wash exterior cleaning services, some spotting on windows may occur due to overspray. While this spotting does not cause permanent damage, it may require wiping to remove residual cleaning solution. Spotting is sometimes unavoidable, particularly in windy conditions that may cause cleaning solutions to drift during exterior applications for roofs, siding, or other surfaces.

Lambert Cleaning takes every precaution to prevent damage by using cleaning solutions in accordance with manufacturer instructions and best practices. However, due to the nature of certain required solutions, there is a possibility of browning or foliage loss in plants, grass, flowers, or other organic vegetation. Clients engaging Lambert Cleaning for exterior cleaning services should understand that these services are intended to remediate organic growth, such as mold and mildew. Despite our adherence to strict rinsing and protection protocols, some plant loss may occur and will not be the responsibility of Lambert Cleaning for replacement or refunds.

Clients can be assured that Lambert Cleaning makes every effort to avoid lasting damage. In most cases, any affected vegetation will regenerate during the next growing season. These details are covered during the initial consultation, ensuring clients have a clear understanding of the process and any potential outcomes.

Cancellation

If you need to cancel service or skip a cleaning day, just give Lambert Cleaning 24 hours notice prior to the scheduled cleaning. Your notice will allow us to reassign the cleaning professional to other appointments as necessary. If Lambert Cleaning's crew cannot access your home/office or is turned away the day of service a $75 no access charge will be imposed for your cleaning ($100 for business customers) and your cleaning will need to be rescheduled or held until the next scheduled appointment interval. All services cancelled same day will incur a $50.00 cancellation fee ($75 for business customers). Should you be paying or using promotional products for your scheduled service those promotional products may be subject to revocation/cancellation. If your service was secured with a deposit and 24 hours notice is not provided for cancellation or reschedule your deposit may be forfeited.

Arrival Notice

Arrival times are an approximation and subject to change based on outside conditions, such as traffic, weather, previous service requirements or other uncontrollable factors. You will be given a 1 hour arrival window surrounding your specific appointment. For example, if your appointment is scheduled at 1:30PM we ask for you to be available between 12:30PM and 2:30PM. Many things can affect our arrival time, such as cancellations, lockouts or customers adding additional services, so in most cases a smaller arrival window can't be provided. We want to save you time, not make you waste it waiting for us to arrive. Leaving a key or access instructions for Lambert Cleaning ensures that your cleaning professional will have access to your home.

Water and power are required for any services provided by Lambert Cleaning. In the event either is disrupted during your service the quality of service will suffer, and we may not be able to return for the completion of the service when either is restored without additional service cost.

Arrival Day and Time

Lambert Cleaning makes every effort to consistently schedule a predetermined set day that we arrive for each cleaning. If for any reason we need to reschedule due to staff illness or other unforeseen circumstances, we will give you as much notice as possible. This adjustment helps us ensure we can reduce travel and wait time for all appointments and provide you the most affordable pricing for your service.

Payments

Lambert Cleaning gladly accepts the following forms of payment: cash, credit card, debit card, and personal/business checks.

Payment is due upon receipt of services for all residential customers and each will be required to place a credit card number on file to schedule a cleaning service. For all customers, in the event that payment is not received and we have a credit card on file, your credit card will be charged to satisfy the full outstanding balance on any invoice that goes into a past due status. A $35 fee is applied for all returned checks.

Business clients standard payment terms are Net-15, unless otherwise negotiated. Changes in terms must be requested in writing by the client and approved by Lambert Cleaning management. In the event payment is not received on a business invoice, 20 days after the due date and customer has a contract/agreement in place for regular services, the customer will be considered in breach of the contract/agreement. Lambert Cleaning reserves the right to suspend or terminate all services on the agreement until payment is satisfied.

In the event agreement is terminated the termination will be considered as initiated by the customer and the early termination clause of the agreement will govern. Agreement will remain in full force and customer acknowledges that they will be responsible for any collections related expenses including attorney and other fees to satisfy all open invoices, up to and including the early termination invoice issued. In the event Lambert Cleaning chooses to suspend services until invoice payments are caught up all services that are suspended will be invoiced and issued to the customer per the agreement terms on the invoice issue frequency specified in the agreement terms. Suspensions and terminations of agreement related to a breach initiated by the customer are determined on a case by case basis. Customers will be notified via email, phone and/or USPS mailing of the service status change depending on the communication needs determined by Lambert Cleaning staff. Breach of agreement may be reversed by Lambert Cleaning staff with due reason or prompt complete payment of outstanding invoices and regular services will commence from the date the breach was reversed. At no time will the contract/agreement be considered null and void and all terms agreed to within will govern the remainder of the term or subsequent renewal terms.

Late Payments, Credit Card Processing & Fees

All late invoices will be subject to service charges of 1.5% per month (18% per annum), with a minimum charge of $5.00. Late fees will begin accruing the day after the invoice due date and will be applied every 30 days after the initial late fee is applied. The customer is responsible for any and all collections related expenses which includes, though not limited to, Lambert Cleaning attorney fees incurred related to the collection of unpaid invoices. By processing a credit or debit card payment you acknowledge that your payment information will be securely vaulted/saved to our PCI Compliant systems for convenience of processing future transactions on your account per the outlined payment processing terms above.

100% Satisfaction Guarantee

Since cleaning is a very personal and human service, we realize that occasionally an area may not be cleaned to your satisfaction. Since we always want you to be 100% satisfied, just let us know of any issues or concerns within 24 hours of your cleaning and we will do our best to make it right.

Tipping

Lambert Cleaning never requires you to tip, but it is a powerful way to say thanks to your cleaning professional. Even a personal note from you expressing your appreciation for their service can mean a great deal.

Referral Fee

Lambert Cleaning invests in the recruitment and training of the best cleaning professionals we can find. Our professionals are so great that occasionally people ask if they can hire or use them directly. If you wish to hire or use a present or past member outside of Lambert Cleaning to negotiate a lower rate or cash payment our referral fee is $2,500. This fee is due within 30 days of notification from Lambert Cleaning should any past or present employee provide services rendered directly to you outside of Lambert Cleaning. If the fee is not paid, Lambert Cleaning reserves the right to pursue other methods of collection.

Referral Credit

Lambert Cleaning values the word of mouth referrals that our customers provide. As a result we have developed a referral credit program. This program will provide the referring customer and the referred customer a $25 credit towards their next service. Referral credit has no cash value and must be applied to a future service. Limit of 1 credit per referred customer. Referring customer will receive a $25 credit for each new customer that is referred and who receives service.

Breakage and Loss

Lambert Cleaning is bonded and insured. Our liability limits are set at a maximum of 5 times the total invoiced cost of the service on the day in which the breakage/loss occurred. Notification must be made within 48 hours of service where loss occurred. Notification after 48 hours cannot be covered by Lambert Cleaning, LLC. Key replacement or locksmith fees are paid only if keys are lost by Lambert Cleaning. There is a $100 per location liability limit for re-keying or key replacement.

Digital Media

Occasionally we like to take before and after pictures of your home. Interior pictures will be for our reference only and will not be publicized without your consent. Interior images will be focused on the room and/or damage we may find and will not be focused on personal property unless it is your personal property that was damaged and is required by our insurance to process a claim. If we wish to use pictures of the interior of your home, we will contact you directly before doing so. Exterior pictures of your home we would like to use for possible advertisement on such places like our website, Facebook, and other platforms. If we decide to use any exterior images of your home, we may contact you as a courtesy but it is not required. At no point will any image include images of any person living in the home. We do respect your right to privacy.

Promotions

From time to time Lambert Cleaning may offer special promotions, pricing, or coupons. The following general guidelines apply unless otherwise noted on the promotional media. Additional fees may apply.

• All offers, coupons, specials or promotions may be subject to additional terms and conditions
• May not be combined with any other offer, coupon, special or promotion
• Appointments required for any service (occasionally last minute appointments are available)
• Cancellation policy applies to all promotions/offers and promotional product may be subject to revocation if policy is broken
• Offers/promotions may not be redeemable for cash value
• Coupon must be presented and collected to receive promotional pricing
• Services must be claimed during single visit at same residence. Limit 1 coupon per household per visit
• Promotional pricing includes services within 40 miles of Lambert Cleaning, 2434 W. Beverley Street, Staunton, VA 24401
• Offers/promotions include residential property up to 2,500 square feet
• All offers expire within 30 days of issue unless otherwise noted on promotional material

Changes to These Terms

We may update these terms from time to time. Material changes will be noted at the top of this page. Continued use of our services after a change means you accept the updated terms.

Questions?

Reach out: info@lambertcleaning.com or (540) 324-9104.